Insty-Prints - Marketing / Print / Signs
5401 Monona Drive
Monona, WI 53716

(608) 222-3232 Phone Contact Us

Archive for the ‘Customer Nurture’ Category

How to Survey Your Customers to Boost Satisfaction

A 2% increase in customer retention has the same effect as decreasing costs by 10%, say Emmet Murphy and Mark Murphy in Leading on the Edge of Chaos. And we’ve all heard it said that most unhappy customers don’t complain; they just don’t bother to come back. Do you survey your customers to gauge customer…